If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!īetty - Thanks for the info but I have a couple of other questions concerning the dll file that is causing the issue with WIA service. Once done, please download and install the software from here: If you see it Click on it and click Remove at the bottomġ1.) Select Apply and Ok on the Print Server Properties windowsġ3.) Open up the run command with the 'Windows key + R' key combo.ġ4.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files. (Note: there is a space in between “printui.exe” and “/s”)ĩ.) Look for HP Printer driver.
If you see it listed right-click on it and choose 'Delete' or 'Remove Device'Ħ.) Open up the run command with the 'Windows key + R' key combo.ħ.) Type printui.exe /s and click Ok. Unplug any USB cable, if any, before doing this.ġ.) In Windows, search for and open Programs and featuresĤ.) In Windows, search for and open Devices and printersĥ.) In the Devices and Printers windows look for your HP printer. Let's try to do a root uninstall and reinstall of the software: Welcome to the HP Forums I would like to take a moment and thank you for using this forum, it is a great place to find answers.